Remodeling and Home Design
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Company Policy

At Ancerre Designs we take pride in our products and customer service. We will take all necessary steps in making you happy!

Inspect Shipment: We carefully inspect each item prior to shipment to ensure that our customers receive our products in excellent condition. Ancerre's external & internal packaging is top notch. Our vanities are shipped on a custom wooden crate with integrated pallets, high foam base for impact (drops), anti-tipping metal L-brackets & metal corner protector.

Upon receipt of your order, please inspect the packaging for any signs of visible damage. Mark down specifically the area & type of damages before signing off on the receipt. Carriers damage liability policy states that we MUST have all customers inspect all items upon arrival with the driver present. Any visible signs of damages externally (wooden crate packaging) or internally (items inside) must be noted on the POD (proof of delivery).

If driver does not let the customers inspect item upon delivery; then have the customer state on the POD that “driver does not want to wait for inspection, possible damage item inside.” If the wooden crate shows extreme damaged, please notate the damage with the carrier and refuse it & email your corresponding dealer where you purchased immediately. Also, have the customer inspect the pallet wooden blocks to notate if the carriers removed the anti-tipping metal L-brackets (4-6). All items must be inspected within the hour of delivery and damages must be reported to your dealer the same day of delivery so we can have time to report it to the carriers within 2 days.

At Ancerre, we understand that inspection takes time to have our customers inspect as you will need tools (flat head screwdriver & gloves) to uncrate the wooden top & side panels to pry up the metal clasps. Unfortunately, we are required to abide by the carrier’s damage liability policy.

(To see how our items are packaged and in good condition, please refer the pictures listed under “Shipment Inspection” under ancerredesigns.com)

Damage Claim: Please report damages immediately to your dealer, and no later than 48 hours after receipt of your delivery. We must abide to the carrier’s time frame to a file a damage or concealed claim. Carriers will only accept conceal (internal) damage claims within the first 48 hours of receipt. Failure to report any damages after this timeframe, dealer will be responsible for any applicable replacement and/or shipping fees. Ancerre Designs does not provide RA’s on damaged items.

Any submitted damages must be saved/held until said claim is finalized with the appropriate carrier for disposition/disposal. This could take up to 140 days. Disposing the item before claim is approved can void the claim for the item and no credit will be provide to dealer. Applicable credit will be given after claim is finalized.

Return Policy: You may return an item within 30 days of receipt, contingent upon a return approval by Ancerre Designs. Items MUST be in their original packaging and original condition. We will process a credit or refund after we receive the items back to our facility undamaged. We encourage that you insure your return shipment back to us. A restocking fee of 25% & shipping fees will be applied to all returns that are not considered defects (see warranty). If an item is found damaged when returned to our facility, the 25% restocking fee, shipping fees, and the full cost of the item will be applied. Custom orders cannot be canceled, returned, or refunded.

Freight: Curbside Delivery only. Remote areas that are defined by a professional & licensed carrier are subject to additional delivery fees. Unfortunately, we cannot ship to the following areas: Canada, Guam, Puerto Rico, Hawaii, Alaska, and the Virgin Islands. Please note we cannot ship to a PO Box address.

Pricing: We reserve the right to restrict orders that are shown online or in print with errors in prices. All pricing is valued in US Dollars.



Ancerre Designs is not liable for any labor or material charges, loss of time, loss of profits or any incidental expenses.

 

Customer Service:

To better serve you, please call 888.830.8828 or email us at: orders@ancerre.com